GENERAL
The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. As of the date above. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by our latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
PRIVACY POLICY
Our privacy policy, which sets out how we will use your information, can be found on the Privacy Policy. By using this website, you consent to the processing described therein and warrant that all the data provided by you is accurate.
PROHIBITIONS
You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into aspects of the service to corrupt data; cause annoyance to other users; infringe upon the right of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as ‘spam’ or attempt to affect the performance or functionality of any computer facilities of or through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. FEATHERED FANTASY will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distribution denial-of-service attack, viruses or other technologically harmful material that may affect your computer equipment, computer programs, data or other proprietary due to the use of this website or to your downloading of any other material posted on it, or on any website linked to it.
ORDERS
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The confirmation stage sets out the final details of your order. Following this, we will send you an order acknowledgment email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place when products ordered by yourself are dispatched, unless we have notified you that we do not accept your order or have cancelled it.
DELIVERY
We can deliver products to customers in the UK mainland, Highlands, Islands, Ireland. We unfortunately can not deliver to BFPO or PO Box addresses. All goods must be signed for by an adult aged 18 years or over on delivery. Delivery of the goods will depend on the delivery service selected at the ordering stage. We offer a standard delivery service, where we aim to deliver the goods within 3-5 working days. Please be aware during the SALE period, standard delivery can take up 5-7 working days when the order has been placed. However no guarantee is made. Standard delivery orders to the Highlands, Irelands, Channel Islands and all UK Offshore Islands are subject to a higher delivery charge than the UK mainland. This must be chosen by you at checkout. We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. We shall be under no liability for any delay or failure to deliver any orders.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with FEATHERED FANTASY you must be over 18 years of age and possess a valid credit or debit card or Paypal account. FEATHERED FANTASYretains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm that you are contracted with FEATHERED FANTASY. When placing an order you undertake that all details you provide to us are true and correct, that you are an authorised user of the credit or debit card or Paypal account used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition, such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
PAYMENT
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
DISCOUNT CODES
Account discount codes may from time to time be offered to account holders. These codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes may from time to time be offered which apply in respect of any, or certain specified, purchases made though this Website.
OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
All rights on this website are owned by FEATHERED FANTASY. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.
DISCLAIMER OF LIABILITY AND INDEMNITY
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation. We will not be responsible or liable to any user or third party for any damage and injury caused by any product, service, goods or information bought through www.featheredfantasy.com save insofar as we are liable under English law. We will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind express or implied, statutory or otherwise regarding the contents or availability of the site or that it will be timely or error free, that defects will be corrected, or that the site or server that makes it available if free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content for material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. Other than as expressly provided for in these Terms and Conditions with respect to specific products and except for the exclusive remedy set out here, any indemnities, warranties, Terms and Conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. We will not be liable, in contract (including without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any economic losses (including without limitation) loss of revenues, data, profits, contracts, business or anticipated savings, loss of goodwill or reputation or any non foreseeable or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions. Notwithstanding the above, our aggregate liability (whether in contract or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents arising out of any claim. This does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. If you are dissatisfied with any product or content on www.featheredfantasy.com or with the Terms and Conditions or the privacy policy, we only advise discontinuation of the use of the website.
DATA PROTECTION
We are registered under the Data Protection Act 1998 and comply with all the rules that are set out to ensure the protection of your data and information. For specific information on the Data Protection Act please contact the Information Commissioners Office.
INDEMNITY
You agree to indemnify, defend and hold harmless FEATHERED FANTASY its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.
VARIATION
FEATHERED FANTASY shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
RETURNS POLICY
We guarantee to refund or exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds are not available on underwear due to hygiene reasons. . Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address below. All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges. If you have any issues with returning your items please email [email protected] quoting your returns number, order number, name, items you wish to return and reason for return.
RETURNS ADDRESS
All mailed returns should be sent to the following address:
FEATHERED FANTASY 11b Goldstone Villas / Hove / East Sussex / BN3 3RR
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address below. All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.
RETURN DELIVERY CHARGES
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account. Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described timeframe. If your card has expired or has been declined we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our warehouse team, we will email to let you know. If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you. [email protected]
REFUNDS OF DELIVERY CHARGES
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders.
CANCELLATION OF AN ORDER
Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
SEVEN DAY COOLING-OFF PERIOD (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us for a refund. Once we have received the items we will refund you on the payment option you used to purchase the order with.
Your UK statutory rights are not affected by our returns policy.
COOKIES
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are Cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use Cookies?
Our cookies preform functions like recongnising you each time you visit and help us understand which products on the site people like most. We also use cookies to help target our advertising.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to Control Cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.